Delivery Policy

Delivery Policy
Revision: v. 1

Delivery Policy

This delivery policy is hereby incorporated into and forms part of our agreement with the Customer. This policy must be read together with the Terms and Conditions and the Sales Policy.

The Company retains the right to refuse delivery of any orders should the Sales process not be concluded. Account customers may be rejected delivery of goods ordered if the customer has long outstanding balances. The order will only be fulfilled once the account customer settles the outstanding amount in full.

The Company further retains the right to split the delivery of goods ordered in the quantities and on the date/s it decides with the prior consent of the Customer, which consent shall not be unreasonably withheld.

The Company shall be entitled to invoice and deliver each order separately. The Delivery charges will be charged on a per order basis.

The Company will set specific policies with each customer according to the destination and order quantity of the specific order where required. It is important to note that the onus is on the Customer to confirm the delivery conditions.


Delivery Place

The Company delivers Goods only in the Republic of South Africa, within a 100 km radius from each of our branches (Please refer to the list of the Company’s branches in the Contact Us Page) between Monday to Friday on business days and only during working hours (i.e. between 08:00 – 16:00). If the delivery destination falls outside the 100 km radius, the onus is on the Customer to organise collection of goods from any one of our branches. Alternatively, the Company will provide the client with a competitive quote from a 3rd party logistics company.

Please ensure that you provide us with your daytime delivery details as products are typically delivered during working hours between 8:00 – 16:00.

The Company does not deliver to P.O. Box addresses.

The parcel will be delivered to the physical address the Customer specified in the sales process. If nobody is present at that address at the time of delivery, the Delivery staff will attempt to deliver the goods for a maximum of 2 times before returning them to the closest Central Medical branch. The Customer is liable for collection and delivery costs for collecting the undelivered goods.

It is important for customers to ensure that the order, contact and address details are accurate before concluding the sales process as changes cannot be made once the order is confirmed. The acceptance of the Pro-Forma implies the confirmation of the destination address and any related contact details over and above the product details.

In instances where delivery is to a place outside of the Republic of South Africa, the agreements entered into between the Company and the Customer for those transactions will supersede this Delivery Policy.


Free Shipping

The minimum order quantity as it relates to the Delivery Policy must be read independently from the Minimum Order Quantity requirements for sales transactions. The Minimum Order Requirements for deliveries apply to completed sales transactions (The definition of completed transactions can be found in Central Medical’s Sales Policy).

Free shipping is applicable for all orders placed where the delivery destination is within a 100 km radius from each of our branches. The delivery will be organised by the Company and will be finalised within 10 working days. Should the Customer require the stock urgently, the Customer will need to organise the collection of the goods on their own account.


Regular Shipping

For orders that do not qualify for free shipping, shipping will be organised by the Company’s sales staff with the Company’s designated service provider (a third party) unless the customer determines that they will Collect from the Company’s premises. Please refer to the Company’s Collection’s Policies.

The costs of the shipping will be determined based on the delivery destination, the order quantity, volume and weight of each order. The costs will be communicated by the Company’s sales staff to the Customer before the order is concluded and prepared for delivery.


Customer Receiving

The Company will contact the Client on the day of the delivery to confirm the ability to Deliver.

The Customer personnel receiving the goods is responsible for inspecting the Quality, Description and Quantity of the stock received.

The signing of the Invoice indicates the acceptance of the stock. Should discrepancies be identified, the customer should note the differences on the invoice and sign-off, with the Central Medical Delivery staff, the adjustments to be made to the order. The Customer should notify the Company’s Sales staff immediately.

The risks and rewards of the goods is passed onto the Customer on signature of the Invoice by the Customers’ personnel.




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